Vicon | Support | Support Plans

Vicon has bundled our innovative support services into 4 support plans that make sense whether you have a 1 camera video system or a 250 camera optical system. Service Levels Agreements (SLAs) can make your motion capture results superior. Discounts on software and training courses, unlimited technical support and web conferencing are just some of the great benefits our SLAs offer.

Having a Vicon SLA makes you a Vicon insider. SLAs allow you to build relationships with our applications engineers. We get to know our SLA customers, so we can provide personalized support.

All new system sales receive a one year Premium plan as part of the system purchase.

For details of support plans for non-US sites, please contact your local Vicon distributor or office.

	Basic	Complete	Premium	Partner
Technical Support Services
Access to online knowledgebase	Yes	Yes	Yes	Yes
Unlimited email & web technical support	Yes	Yes	Yes	Yes
Unlimited phone technical support	Yes	Yes	Yes	Yes
Hardware Support Services
Hardware warranty		Yes	Yes	Yes
Priority shipping			Yes	Yes
Equipment loaners			Yes	Yes
Training and Tutorials
Pre-recorded tutorials & videos	Yes	Yes	Yes	Yes
Vicon Online University courses	2	6	12	Yes
In-depth applications courses at Vicon	25% disc.	50% disc.	1st Free	Yes
Customized on-site training				1st Free
Software
Software patches and updates	Yes	Yes	Yes	Yes
New software product releases	10% disc.	50% disc.	75%** disc.	Yes

**discount only for purchased support plans; N/A for new system sale premium plan.